Delivery Information

Processing Time

Processing of your order begins as soon as payment is received. Most orders will ship within 3-5 business days. If you require delivery by a certain date please contact us when placing your order.


The cost of shipping will be added to your order. The actual price of shipping may vary from what is quoted online. In these instances a representative will contact you with the updated shipping cost prior to processing the order. Many items on the site will be shipped via standard UPS or FedEx delivery. Other items will ship LTL Freight.  LTL Freight shipments are curbside delivery unless you pay extra for inside delivery, lift gate or residential delivery. Call us for a shipping estimate that includes any of these shipping options or to obtain a freight estimate for shipments outside the US.  

Inspect Shipment/Merchandise

Title passes to the customer at the time a shipment is delivered to the freight carrier. Upon receipt and before signing for the delivery, inspect all shipments for damage and/or shortages. If a shipment is damaged or a shortage has occurred it must be noted on the freight delivery document at the time of shipment. You should keep all receipts, cartons and packaging materials and take pictures of noted damage if possible.  Failure to follow the above procedures may invalidate your claim against the carrier.

Freight Claims

Freight claims for lost or damaged goods must be made to the freight carrier and are the responsibility of the customer. Notifications regarding any damaged merchandise must be made within 48 hours.  Please contact SSE immediately for assistance, we will be happy to help in filing a claim given the proper procedures have been followed.

Force Majeure

Although we will do everything in our power to meet any obligations set forth, we will not be liable for any delay or failure in the performance if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Agreement, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Party claiming Force Majeure, including acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism, accident, restraint of government, governmental acts, injunctions, labor strikes and other like events that are beyond reasonable anticipation and control despite any reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences.